GOOD TO KNOW
Our salon policies & guest guidelines
We want every visit to CARBON HALO to feel seamless, relaxed, and taken care of. These simple guidelines help us protect your time, your artist’s time, and the experience we’ve created for every guest.
APPOINTMENTS + CANCELLATIONS
We understand that plans change. Because appointment time is reserved specifically for you, we kindly ask for at least 48 hours’ notice when canceling or rescheduling.
48+ hours: No cancellation fee
Less than 48 hours: 50% of the scheduled service total may be charged
No-show: 100% of the scheduled service total may be charged
A valid card on file may be required to reserve an appointment. We understand that emergencies and unexpected circumstances happen and will always handle those situations with care and discretion.
Life happens. If you’re running behind, please text us. Arrivals more than 15 minutes late may require us to adjust or reschedule your appointment so we can stay respectful of every guest’s time.
Depending on the time remaining, we may not be able to complete all services originally booked.
RUNNING LATE
Your happiness with your hair matters to us. If something about your service doesn’t feel right, please contact CARBON HALO within 48 hours of your appointment so we have the opportunity to understand your concerns and make things right.
When appropriate, we’ll schedule a complimentary adjustment related to the service originally performed and the result discussed during your consultation.
A change of mind, a request for a different result than originally agreed upon, or additional services are not considered complimentary adjustments and may result in additional charges.
All salon services are non-refundable.
Please contact us before having another salon or stylist alter your hair, as we cannot guarantee or provide a complimentary adjustment once another provider has performed services on it.
Please give us the opportunity to make it right. We want every guest to leave CARBON HALO feeling confident in their hair and cared for throughout the entire experience.
SERVICE ADJUSTMENTS
We love seeing you, but if you’re feeling unwell or experiencing symptoms of a contagious illness, we kindly ask that you contact us to reschedule.
Our priority is maintaining a comfortable, healthy environment for our guests and team. We’ll always do our best to work with you when illness comes up unexpectedly.
FEELING UNDER THE WEATHER
A LITTLE MUTUAL RESPECT GOES A LONG WAY
CARBON HALO was created to be a welcoming, elevated space where our guests and artists feel comfortable and respected.
Thank you for respecting the time, talent, and experience of our artists and fellow guests. We’re grateful you chose to spend your time with us.
Our color and chemical services include a standard amount of professional product appropriate for the service booked. Most guests will remain within that included amount.
For guests requiring additional product due to hair length, density, texture, starting canvas, corrective work, or desired result, an additional product fee may apply.
CARBON HALO uses VISH, a professional color-management system, to precisely measure product used during your service. Additional product fees are based on actual measured usage rather than guesswork.
Whenever reasonably possible, your artist will discuss any meaningful additional charge with you during your service. We believe in transparency first.
COLOR + PRODUCT
We’re happy to welcome younger guests to CARBON HALO. Guests under 18 may require parent or guardian consent for certain services, particularly color, chemical, and extension services.
For consultations or services requiring consent, we may ask that a parent or legal guardian be present or provide authorization before the service begins.